Refund & Return Policy
At PawsPaws, we stand behind the quality of our products and want you and your pet to love every purchase. That’s why we offer a 30-Day Money-Back Guarantee.
30-Day Return Window
You have 30 days from the date your package is delivered to request a return or replacement.
Eligibility for Returns
- Items must be in clean, original condition with all original packaging and accessories included.
- For hygiene and pet safety reasons, items showing heavy pet wear, bite damage, or pet hair contamination may not be eligible for a full refund.
Damaged, Defective, or Incorrect Items
If your package arrives damaged or defective, please notify us within 48 hours of delivery at support@getpawspaws.com with your order number and clear photos/videos of the issue. We will ship a free replacement immediately.
How to Initiate a Return
- Email our support team at support@getpawspaws.com with your Order # and reason for return.
- Our team will provide return authorization details and instructions within 24 hours.
- Once received and inspected at our US warehouse, your refund will be processed back to your original payment method within 3–5 business days.