Refund policy

REFUND AND RETURN POLICY

At PawsPaws, we want both you and your furry friends to be completely thrilled with your purchase. That is why we back every order with our 30-Day Happiness Guarantee.

30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return or exchange. 

Eligibility for Returns
To qualify for a standard return:
- The item must be in good condition, unworn/unused, and in its original packaging.
- Proof of purchase or order number is required.

Damaged, Defective, or Incorrect Items
Please inspect your package upon delivery. If the item is defective, damaged in transit, or you received the wrong product, please contact us immediately with a photo of the item so we can evaluate the issue and send a replacement free of charge.

How to Start a Return
1. Email our support team at support@getpawspaws.com with your order number and reason for return.
2. Our team will provide you with the return authorization and instructions on where to send your package.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method (Credit Card, PayPal, etc.) within 3–5 business days.